I am having problems getting the software started (never got an email with my serial number/license, forgot my username, forgot my password).

One of our most common inquiries from students is why they did not receive their license/serial number. We always ask them to do the following:

  • check their SPAM folder for the email,
  • check alternate email addresses (we send the license to the address entered when purchasing the software),

If neither of these options gives you the information needed to resolve the issue, please contact us through the License/Password/Login link on the Support page.